We understand that your personal information and privacy is important to you. We make every effort to ensure that the information you share with us when you use this website is recorded accurately, retained securely and only according to your wishes. We protect your personal information and adhere to all current data protection legislation with respect to protecting your privacy. We do not give, sell or trade our mailing list with any other organisations. We comply with the new General Data Protection Regulations (GDPR) 2018.​


What information do we collect from you?
When you sign up to our mailing list, donate to our fundraising pages, consent to Gift Aid, purchase any goods or book tickets, or contact us via email, you may provide us with personal information regarding yourself. This may include:-

  • Your full name and title, date of birth

  • Your postal address, your email address and phone number


We will also collect and hold information about any contact you have with us as a supporter, donor, and purchaser of goods/tickets and may include:-

  • Ticket purchases/bookings and attendance at concerts/performances

  • Retail purchases

  • Gift information including payment details where applicable

  • Gift aid status

  • Details of correspondence sent to you, or received from you

  • Donor status

  • Any other information provided by yourself at the request of NORCA and Sistema in Norwich


When we ask you to provide your personal information we will let you know why we are asking, and how we will use this data, by directing you to this Privacy Policy. 

How do we use this information?
We use this information to provide you with information or services that you request, to provide information we feel may interest you, to notify you of any changes to our projects/programmes, for record keeping, for evaluation, for monitoring fundraising and may include:-

  • News and updates about events, activities and opportunities (eg volunteering) provided by and related to NORCA and Sistema in Norwich

  • Information on fundraising operations

  • Other relevant communications based upon your relationship with us

  • We may also disclose anonymous information regarding demographics, funding and other similar information to third parties for funders and grant givers. 


If you have opted-in to receive our newsletter, we will store your name/business name and email address in our newsletter system and you may receive occasional emails with information on new releases.  You can unsubscribe anytime using the link at the bottom of our emails.

Your rights
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you wish to exercise any of your rights, as listed below, please email info@norcaarts.co.uk or write to us at NORCA and Sistemain Norwich, Martineau Memorial Hall, 21, Colegate, Norwich, NR3 1BN.

  • Access to your personal information

  • Rectification of your personal information

  • Erasure of your personal information.


If you make a request relating to any of the rights listed above, we will consider each request in accordance with the General Data Protection Regulations. Compliance with the request and a response will be provided within 30 days. Upon successful verification of your identity you are entitled to obtain the following information about how your personal information is processed:-

  • The purpose of the collection

  • The use 

  • The storage

  • The source(s) if it was not obtained from you


The transmission of information via the internet or email is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of data whilst you are transmitting it to our site; any transmission is therefore at your own risk. Information can only be accessed by authorised staff within our organisation and our staff are trained to understand the importance of keeping personal data secure. We are reliant on the security of the servers which support our email, but we do this via reliable companies who are themselves GDPR compliant (Google, Wix, etc.).  Our computers are safeguarded by passwords which are changed regularly.   We will process, disclose or share your personal data only if required to do so by law.

Third party links
You will find links to third parties (eg funders, other music organisations) on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. In cases when we use external websites linked to, for example, Twitter, Facebook or YouTube, then we would advise you to consult their privacy policies.

Changes to this policy
We may change the Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make it clear on our website or by contacting you directly.  General Data Protection Regulation (GDPR) NORCA and Sistema in Norwich Limited is compliant with the new General Data Protection Regulation which requires organisations to review how they manage data.
 This Privacy Notice was last updated May 2018.


© 2018 NORCA & Sistema in Norwich

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Martineau Memorial Hall, 21 Colegate Norwich NR3 1BN.

Registered Charity No.